FlightPass rules

1. Eligibility:    FlightPasses are available to citizens and permanent residents of non-European countries.  Passengers travelling on European nationality passports will be refused travel at these fares.  Tickets must be purchased prior to leaving Australia.  Passengers may travel to/from Europe on any carrier.  No minimum or maximum purchase limits apply.

2. FlightPass Routings:
2.1  Refer to the drop-down list above for the available routings & gross levels.
2.2  No minimum nor maximum purchase limits apply, and no mileage or zone calculations.
2.3  Only specified flights operated and marketed by the participating airlines are valid, ie code-shared flights are not valid except where specifically stated otherwise.

3. FlightPass Reservations:
3.1  Make bookings for all carriers in your CRS.  Refer to the dropdown list above for the applicable carrier codes & booking classes shown on the right.  Your PNR must include the following OSIs (or equivalent) to all relevant airlines at the time of making the reservation:
      OSI xx FOP EUROPE BY AIR TICKET
      OSI xx COLLECT TAXES AT AIRPORT CHECKIN
          (Adjust these entries to suit your CRS format.  Change xx for the applicable airline(s) eg GR, 0D etc)
3.2  Note that for same-day connections between different airlines, passengers must clear customs if necessary and enter the transit country to pay taxes for the second flight landside since the airlines do not have sales/ticket desks in the transit area - check if your clients require visas.

4. Taxes:     Standard taxes/surcharges apply and are not included.  Passengers pay applicable taxes/surcharges at the airline ticket sales counter prior to check-in. (This allows for more flexibility if passengers change their routing as the ticket does not have to be reissued as a BSP ticket would).

5. Validity:     Minimum: nil     Maximum: 120 days.

6. Stopovers:     Not applicable.

7. Discounts:     Children and infants discounts not applicable.

8. Baggage:     Standard airline baggage rules apply for both checked baggage and cabin baggage. The standard checked baggage allowance applies. Children & infants paying the adult FlightPass rate get a seat as well as the full adult baggage allowance.

9. Payment and Ticketing:
9.1  FlightPasses are paper tickets which can only be issued by Europe by Air.  Payment needs to be made at least 2 wks prior to departure from Australia/New Zealand.  Additionally, depending on seasonal demand, some carriers may send a Ticketing Timelimit which of course must be complied with to prevent the PNR being cancelled.
9.2  Nett Payment is by internet transfer, MoneyDirect (STARWRLD), or eNett (300505).  Payment by Mastercard/Visa incurs a 1.75% bank fee surcharge.  Do not collect taxes as a $33.00 administration fee applies for processing refunds. 
9.3  Advise details of the payment made together with full agency address, contact details & ABN to . 
9.4  Queue your booking for ticket issue as follows:

Amadeus ESSYDA82615-B QE/SYDA82615/55

Galileo QEB/EDZ/55

Sabre 6¤TA/JW6C QP/JW6C55/201

         FlightPasses will be issued and forwarded once payment has been received.
9.5  Once FlightPasses have been received in your office, ticket numbers must be advised to all relevant airlines. Refer to your CRS for applicable entries, ie:

Amadeus HELP FH.64

Galileo GC*200/5

Sabre N*/TICKET NUMBERS

         Failure to do so will result in your client’s booking being cancelled.

10. Changes:     Changes to flights, dates & routes within the validity and rules of the FlightPass are permitted free of charge, and can be used for another eligible FlightPass of the same value.  FlightPasses cannot be changed if flight details have been entered on the coupon so the coupons are left open by default.  Name changes are not permitted.

11. Refunds:     Once issued, all FlightPasses are non-refundable.  Unused, lost, stolen or destroyed coupons CANNOT be replaced or refunded - LTIs/FOIs are not available.  We therefore recommend passengers have travel insurance that covers lost/stolen/destroyed tickets.  No refund is available for a higher value FlightPass used on a lower value route.

12. Passenger Briefing:     Passengers must allow enough time to pay for applicable taxes at the carrier's airport ticket counter prior to check-in.

Starpass rules

1.  Eligibility:     Available to citizens and permanent residents of non-European countries.  Passengers travelling on European nationality passports will be refused travel at these fares.  Passengers may travel to/from Europe on any carrier.  No minimum or maximum purchase limits apply.

2.  Fares:     Refer to the dropdown list above for the applicable fares.  These fares can be used as one way, round trip, circle trip or open jaw journeys.  Fares can be combined with other Starpass fares and/or FlightPass fares but cannot be combined with other fare types.

3.  Reservations:
3.1  Make bookings in your CRS using the applicable carrier codes & booking classes shown on the right in the displayed response above.
3.2  Only specified flights operated and marketed by the same carrier as shown in the dropdown list above are valid, ie code-shared flights are not permitted.
3.3  Reservations must be confirmed at the time of ticket issue.

4.  Taxes:       Amounts shown do not include taxes/surcharges which must be collected at the time of ticket issue.

5.  Stopovers:     Not applicable.

6.  Discounts:     Children's discounts not applicable; infants pay 10% of these fares.  Unaccompanied minors not permitted at these fares.

7.  Baggage:     Free checked baggage allowance of 20kgs included for adults & children.  No checked baggage allowance for infants.

8.  Payment and Ticketing:    E-tickets can be issued by Europe by Air only.  Payment may be made by internet transfer,  MoneyDirect (STARWRLD), or eNett (300505).   Payment by Visa/Mastercard incurs a 1.75% bank fee surcharge.  Advise details of the payment made together with full agency address, contact details & ABN to .   Queue your booking for ticket issue as follows:

Amadeus ESSYDA82615-B QE/SYDA82615/55

Galileo QEB/EDZ/55

Sabre 6¤TA/JW6C QP/JW6C55/201

E-tickets are issued and emailed to you once payment has been received.

9.  Changes:     One revalidation and/or reissue is permitted free of charge at least 48hrs prior to departure.  • Name changes are not permitted under any circumstances.

10.  Refunds:     A cancellation fee of AU$110.00 per Starpass sector applies.

11.  Passenger Briefing:     Passengers check-in as normal with their passports and any applicable visas.
 

Alliance Fare rules

1.  Eligibility:      Some Alliance Fares are only available to citizens & permanent residents of Australia & New Zealand.  Where this applies, as noted in the dropdown list box, the airlines require a copy of the passenger's passport and/or a copy of their international ticket between Australasia & Europe before the ticket can be issued.  Passengers may travel to/from Europe on any carrier. 

2.  Alliance Fare amounts:     Alliance fares vary according to availability.   Lead-in gross levels are shown in the drop-down list above until sold out.  Other routes not shown in the listbox may also be available - check with Europe by Air.  No minimum nor maximum purchase limits apply. 

3.  Alliance Fare reservations:     Reservations must be made directly with Europe by Air.  Call or for a quote;  to book, email clients names as per passports;  an itinerary and costing will be sent to you to check and confirm, together with payment options (internet transfer, MoneyDirect or eNett;  payment by Visa/Mastercard incurs a 1.75% bank fee surcharge.)  Payment must be received the same calendar day to prevent bookings being cancelled.

4.  Taxes:     All applicable taxes/surcharges are included in Alliance Fares.

5.  Stopovers:     Not applicable.

6.  Discounts:     Children and infants discounts not applicable.

7.  Baggage:     Free baggage allowance of 1 checked item max 20kgs per person is included.

8.  Payment and Ticketing:    Alliance Fares are e-tickets issued by Europe by Air.  Payment must be received on the same day as reservations are made.  Payment may be made by internet transfer, MoneyDirect (STARWRLD), or eNett (300505).   Payment by Visa/Mastercard incurs a 1.75% bank fee surcharge.  Advise details of the payment made together with full agency address, contact details and ABN to .   E-tickets will be returned by email.

9.  Changes:    Permitted for some flights at a fee, not for others.  Refer to the applicable sector in the dropdown list above.

10.  Refunds:     Most Alliance Fares are non-refundable however some may allow a small refund.  Check for specifics.

11.  Passenger Briefing:     Passengers check-in as normal with their passports and any applicable visas.